Cambodia Investment Review
AeroChat, an AI-powered chat system, has officially entered the Cambodian market, unveiling its presence at the Singapore Business Expo 2024 organised by Singapore Business Investment Forum (SBIF).
AeroChat’s Founder and CEO, Alva Chew, introduced AeroChat as a tool designed to enhance customer interactions and streamline operations, particularly in the hospitality and tourism sector, where many businesses including hotels, rental services as well as food and beverage (F&B) establishments are transitioning to digital platforms.
AeroChat aims to equip Cambodian businesses with the tools needed to improve customer service and operational efficiency.
Simplified Implementation for Business Owners
AeroChat functions by drawing on information uploaded by businesses to create a knowledge base, which it then uses to generate real-time, accurate responses to customer inquiries.
The system is designed to work across a business’s communication channels, including websites, social media, and messaging platforms such as WhatsApp, Telegram, Facebook, and Instagram.
Alva Chew emphasized that AeroChat is a low-touchpoint technology, making it easy for businesses of all sizes to implement without requiring a complex onboarding process. “Most of our users sign up and start using AeroChat within a day, which speaks to the system’s user-friendly design,” Alva explained.
This simplicity is intended to help Cambodian businesses quickly adopt the technology and integrate it into their existing operations, improving customer engagement without extensive training or technical expertise.
Tailored Solutions for Cambodian Businesses
AeroChat’s experience in helping businesses in Singapore and Malaysia with their digitalisation journeys positions it well to address the specific needs of Cambodian businesses, especially those catering to tourists and business travellers frequenting the country.
In a recent implementation, AeroChat helped a business resolve 90% of enquiries without human involvement, saving as much as 14 man-hours per week.
It also resulted in a 600% increase with lead capture efficiency, helping the business generate more sales and revenue.
The system’s ability to provide instant and accurate responses to customer inquiries is seen as a valuable asset for enhancing the customer experience and supporting the growth of Cambodia’s tourism industry.
Alva noted, “We believe that by stepping up the quality and accuracy of responses to tourism and service-related queries, AeroChat can contribute positively to Cambodia’s tourism growth.”
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In addition to its operational benefits, AeroChat offers real-time language translation, allowing businesses to engage with customers in their preferred language without the need for pre-translated content. This feature is particularly useful for businesses looking to expand beyond their domestic market.
“AeroChat already can translate and respond in the customers’ language in real-time without the additional preparation of pre-translated business knowledge,” Alva said, adding that the company is continuously refining its AI models based on user feedback to ensure more effective communication.
Accessible Pricing for All Business Sizes
Recognizing the diverse economic landscape in Cambodia, AeroChat offers a range of pricing options designed to be accessible to both small businesses and larger enterprises. The company provides a free forever plan that allows businesses to explore AeroChat’s capabilities without any financial commitment.
For those ready to scale up, subscription plans start at US$29 per month, with higher-tier packages available for larger enterprises starting at US$399 per month.
Customized deployments are also available for major brands with more complex customer service needs.
“Our goal is to ensure that businesses of all sizes can benefit from AeroChat, whether they are small enterprises or large corporations,” he concluded.
Exclusive Offer: Free 1-On-1 Onboarding Support
As part of its launch in Cambodia, AeroChat is offering free 1-on-1 onboarding support (worth US$699) to any Cambodian business that signs up for an account by 31 August 2024.
For Cambodian businesses interested in learning more about AeroChat, businesses can visit the AeroChat website at aerochat.ai or contact the company directly at hello@aerochat.ai for more information.
