Cambodia Investment Review
Bill24 Co., Ltd., a leading provider of bill payment solutions, is proud to announce that it has successfully passed its ISO 9001:2015 Annual Surveillance Audit, reaffirming its commitment to high-quality service delivery and continuous improvement.
The ISO 9001:2015 standard is the globally recognized benchmark for quality management systems (QMS). After initially achieving full ISO 9001:2015 certification, Bill24 underwent the required annual surveillance audit conducted by its accredited certification body to ensure continued conformity with the standard’s rigorous requirements. Surveillance audits are part of the ongoing ISO compliance process — carried out annually between full certification cycles to confirm the effectiveness and maintenance of quality management practices.
Dedication To Quality, Accountability, and Customer-Centric Service
Bill24’s successful audit demonstrates that its quality management system continues to meet international standards and operates effectively to support customer satisfaction, operational excellence, and process consistency. This achievement highlights Bill24’s continuous focus on improving internal processes, monitoring performance, and implementing corrective actions where needed — core principles of ISO 9001:2015 aimed at driving ongoing quality enhancement.
Andrey Sheen, Chief Executive Officer of Bill24 Co., Ltd., commented: “Passing this ISO 9001:2015 annual surveillance audit is a testament to our team’s dedication to quality, accountability, and customer-centric service. Maintaining this certification demonstrates that our systems are robust, effective, and continuously improving to meet the evolving needs of our customers and partners.”
Compliance With International Quality Standards
Since its original certification, Bill24 has strengthened its operational processes and quality assurance mechanisms across service delivery, internal controls, and stakeholder engagement. This continued commitment ensures partners and customers can rely on Bill24’s solutions with confidence in both performance and compliance with international quality standards.
The successful surveillance audit reinforces Bill24’s position as a trusted partner for financial institutions, utilities, corporate clients, and end users across Cambodia’s bill payment ecosystem. It also supports the company’s vision of delivering efficient, secure, and high-quality digital financial services in line with global best practices.
