Cambodia Investment Review
Phillip Bank has been awarded the Best Digital Transformation Initiative in Banking 2025 by International Finance, underscoring its commitment to innovation and customer-focused digital solutions as Cambodia’s financial sector rapidly evolves.
Building a Digital Banking Advantage
As Cambodia’s only Singaporean-owned commercial bank, Phillip Bank has embraced the country’s mobile-first environment by developing most of its digital platforms in-house. This approach allows greater flexibility and faster adaptation to customer needs in a market increasingly dominated by mobile and QR payments.
Over the past two years, Phillip Bank has rolled out several major digital initiatives:
- A redesigned and simplified Phillip Mobile App, launched in 2023 to enhance user experience.
- A complete revamp of Phillip Business Internet Banking in 2025, addressing customer feedback from SMEs to multinational firms.
- Cambodia’s first fully digital mobile bancassurance platform, offering seamless insurance services from payment to policy issuance without human intervention.
- Co-development of a bank-agnostic ATM network powered by KHQR, improving access nationwide.
CEO Highlights Vision of Customer-Centric Innovation
Chief Executive Officer Chan Mach said the award reflects the bank’s belief that digital transformation is about both innovation and empathy.
Read More: Phillip Bank Unveils First Concept Branch— Where Finance Meets Culture
“This achievement reflects our belief that digital transformation must combine cutting-edge innovation with customer-centric care,” he said. “Whether through Phillip Mobile App, Phillip Business Internet Banking, or our pioneering digital bancassurance solution, we remain committed to making banking simpler, smarter, and more reliable for our customers.”
Competing on Agility and Trust
Phillip Bank’s digital strategy focuses on agility and speed to compete with larger players while emphasizing value and trust. Its iterative approach allows the bank to continuously improve services, promote financial literacy, and drive digital adoption across Cambodia.
Looking forward, the bank aims to merge international best practices with local insights to build future-ready financial solutions. Its goal is to serve as a trusted partner for individuals, families, and businesses navigating Cambodia’s dynamic financial landscape.
A Regional Network with Global Standards
A member of PhillipCapital Group, founded in Singapore in 1975, Phillip Bank benefits from the group’s presence in over 15 countries. In Cambodia, the bank operates more than 70 branches nationwide, offering a full suite of banking and insurance products designed to meet both personal and corporate needs.
